Contact Us

Last updated: September 10, 2026

We are here to help with questions about Elynoiva products, orders, shipping, returns, refunds and other store-related matters.

For the fastest assistance with an existing order, please include your order number and the email address used when the order was placed.

Customer Support

Email: service@elynoiva.com
Phone: +852 6643 1710

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM
China Standard Time (UTC+8)
Excluding public holidays.

We aim to respond to email and contact-form inquiries within 1 business day. More complex order, carrier or payment investigations may require additional time.

Order Assistance

When contacting us about an order, please provide, where applicable:

your order number;
your name and order email address;
the product involved;
a brief description of your question or concern; and
photographs or video if you are reporting a damaged, defective or incorrect item.

Please do not send full payment-card details, passwords or other unnecessary sensitive information by email.

Returns

Please contact us before sending any item back.

Do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Approved returns may be processed through a separate return warehouse. After a return request is reviewed and approved, we will provide the correct return address and applicable instructions.

Please see our Return Policy for complete eligibility and refund information.