FAQ

Last updated: September 10, 2026

Orders

How do I know whether my order was received?

After a successful checkout, an order confirmation will normally be sent to the email address provided during checkout. Please check your spam or junk folder if you do not see it.

Can I change or cancel an order?

Contact service@elynoiva.com as soon as possible.

Cancellation or modification requests can only be completed before an order enters fulfillment. Once an order has been packed, processed or transferred to a shipping carrier, we may no longer be able to change or cancel it.

If an order has already shipped, an eligible item may still be returned in accordance with our Return Policy.

Payments

What currency do you use?

Prices and the applicable transaction currency are shown on the website and during checkout before payment is completed.

When am I charged?

Payment is authorized or collected through the payment method selected during checkout. Your order is not considered accepted until payment authorization and order verification have been completed.

Shipping

How long does order processing take?

Orders are normally processed within 1–3 business days after payment confirmation.

Weekends and public holidays are not business days.

How long does delivery take?

Estimated standard delivery is normally 7–12 business days after dispatch.

Carrier delays, customs processing where applicable, severe weather, peak shopping periods and remote destinations can affect actual delivery times.

Where does Elynoiva ship?

We accept orders for destinations that are available and successfully validated during checkout. If a country or region cannot be selected or no shipping option is offered for the entered destination, we do not currently provide delivery to that destination.

Do you offer free shipping?

Yes. Standard shipping is free when the qualifying merchandise subtotal is more than US$50, after applicable discounts and before taxes or duties.

For orders that do not meet the free-shipping requirement, any applicable shipping charge is shown before payment during checkout.

Will I receive tracking information?

Yes. Once tracking becomes available, we will normally send shipping confirmation and tracking information to the email address associated with your order.

Delivery Problems

My tracking has not updated. What should I do?

Short tracking pauses can occur while parcels move between carrier facilities.

If tracking has not updated for an extended period, or you believe your parcel is delayed or lost, contact service@elynoiva.com with your order number. We will review the available tracking information and work with the relevant fulfillment or carrier partner where appropriate.

My order says delivered, but I cannot find it.

Please first check the delivery area, household members and any safe location used by the carrier. If the parcel still cannot be found, contact us.

A carrier's “Delivered” status does not automatically prevent us from reviewing a reasonable delivery complaint.

Returns and Refunds

How long do I have to request a return?

Eligible products may be returned within 30 calendar days after delivery.

Where should I send my return?

Do not automatically mail your return to the registered business address shown on the website. Once your request is approved, we will provide the appropriate return warehouse address and instructions.

Who pays return shipping?

For preference-based returns, such as changing your mind, the customer is generally responsible for return shipping.

If we sent an incorrect item or the product arrived damaged, defective or materially different from its description, we will provide an appropriate solution at no additional return cost to you.

When will I receive my refund?

Once an approved returned item is received and inspected, we normally issue the approved refund to the original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time before the funds appear in your account.