Shipping Policy
Last updated: September 10, 2026
This Shipping Policy explains how orders placed through elynoiva.com are processed, shipped, tracked and handled when delivery problems occur.
Elynoiva is owned and operated by Nanjing Maihuitang Technology Co., Ltd.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Processing time is separate from transportation time.
During unusually busy periods, major promotions or circumstances outside our reasonable control, processing may take longer. Where a material delay affects an order, we will make reasonable efforts to provide updated information.
2. Shipping Destinations
Elynoiva accepts orders for destinations that are available and successfully validated during checkout.
If a country, region or delivery address cannot be selected or no shipping method is offered during checkout, delivery is not currently available to that destination.
Shipping availability may change as carrier coverage and fulfillment capabilities change.
3. Estimated Delivery Time
Standard delivery is normally estimated at:
7–12 business days after dispatch.
This estimate begins when the order has been transferred for shipment and does not include the 1–3 business day order-processing period.
Delivery estimates are not guaranteed arrival dates.
Weather, transportation disruption, customs review, peak seasons, remote-area delivery and other carrier-related circumstances may affect delivery time.
4. Shipping Charges
Elynoiva currently offers free standard shipping on qualifying orders with a merchandise subtotal of more than US$50, after applicable discounts and before taxes or duties.
For orders that do not qualify for free standard shipping, the applicable shipping cost will be displayed during checkout before the customer completes payment.
Where a promotional shipping offer provides more favorable terms, the valid promotion displayed during checkout may apply.
5. Fulfillment and Shipping Origin
Our registered business address is not necessarily the physical location from which an individual order will be shipped.
Depending on inventory availability, product location and delivery destination, orders may be fulfilled from facilities operated by us or by fulfillment and logistics partners.
As a result, the shipping origin shown in tracking information may differ from the registered address of Nanjing Maihuitang Technology Co., Ltd.
We do not represent an order as locally shipped unless that is actually the case.
6. Tracking
When tracking information becomes available, a shipping confirmation containing the tracking number or tracking link will normally be sent to the email address associated with the order.
Tracking information may take some time after dispatch to become active in a carrier's system.
7. Multiple Shipments
Where inventory or fulfillment circumstances require it, products from the same order may occasionally be dispatched separately.
If this happens, more than one tracking number may be provided.
Customers will not be charged an additional shipping fee solely because we choose to split an order for fulfillment purposes.
8. Address Accuracy
Customers are responsible for providing an accurate and complete delivery address during checkout.
If you notice an address error, contact service@elynoiva.com immediately.
We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed after fulfillment has begun.
9. Delayed Shipments
If your parcel has not arrived within the expected timeframe or tracking has not updated for an unusually long period, please contact us with your order number.
We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate the delay.
10. Lost Packages
A package is not automatically considered resolved merely because tracking displays “Delivered.”
If you reasonably believe a delivered-status package is missing, please contact us after checking the delivery location, household members and any safe location used by the carrier.
We will review the circumstances and available carrier information and provide an appropriate resolution where responsibility is established.
11. Damaged Packages
If a parcel or product arrives materially damaged, contact us as soon as reasonably possible.
Please include your order number and photographs of the packaging and affected item where practical.
If the damage occurred before or during fulfillment or transportation, we will provide an appropriate solution in accordance with our Return Policy.
12. Customs, Duties and Taxes
For destinations where import duties, taxes or customs procedures apply, additional charges may arise according to the laws of the destination.
Where such charges are not collected during checkout, they may be assessed by the relevant authority or carrier.
Any mandatory disclosure or consumer right provided by applicable law remains unaffected.
13. Undeliverable or Refused Shipments
If a parcel is returned because of an incomplete address, repeated unsuccessful delivery attempts or refusal of delivery, please contact customer support.
We will review the shipment before determining whether redelivery, return or refund options are available.
We will not automatically reject a customer request solely because a shipment has encountered a carrier delivery problem.
14. Contact Us
Shipping questions can be sent to:
Email: service@elynoiva.com
Phone:+852 6643 1710
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Operating Company: Nanjing Maihuitang Technology Co., Ltd.
Business Address: No. 120 Xinpu Road, Jiangpu Subdistrict, Pukou District, Nanjing, Jiangsu Province, China- QC0178