Privacy Notice

Last updated: September 10, 2026

This Privacy Notice explains how Elynoiva collects, uses, stores and discloses personal information when you visit elynoiva.com, purchase products, contact us, create or use an account where available, subscribe to communications or otherwise interact with our online store.

Elynoiva is owned and operated by Nanjing Maihuitang Technology Co., Ltd., which is responsible for the personal information handled for the operation of this store, subject to the roles of Shopify and other service providers described below.

1. Information We May Collect

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, telephone number, billing address and shipping address.

Order information, such as products ordered, order value, discounts, transaction history, returns, refunds and order communications.

Payment-related information. Payments are processed using payment service providers. We may receive transaction status, payment method type and related transaction information, but we do not necessarily receive or store complete payment-card credentials.

Account information, where customer account functionality is available.

Communications, including messages submitted through our contact form, email communications and information provided in customer-support requests.

Device and usage information, such as IP address, browser type, device information, website activity, referral information and interactions with pages or features.

Cookie and similar technology information, where cookies, pixels, local storage or similar technologies are used.

2. How Information Is Collected

Information may be collected:

directly from you; automatically when you interact with our website; from Shopify and other service providers that support the store; from payment, fulfillment or shipping partners; and from advertising or analytics providers where legally permitted.

3. How We Use Personal Information

We may process personal information to:

provide and operate the website; process and fulfill orders; verify payments and transactions; arrange shipment and delivery; provide order updates and tracking; process cancellations, returns and refunds; respond to customer-service inquiries; maintain website and account security; detect and prevent fraud or misuse; maintain business records; improve our store and customer experience; comply with legal obligations; and send marketing communications where permitted.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the relevant activity, including performance of a contract, legitimate interests, compliance with legal obligations or consent.

4. Shopify and Service Providers

Our store is hosted and supported by Shopify.

To operate our business, information may be processed by Shopify and by service providers that perform functions such as:

payment processing, website hosting and technology services, order fulfillment, transportation and logistics, customer support, fraud prevention, analytics, communications and marketing.

These providers receive information only as necessary for the services they perform, subject to applicable agreements and legal requirements.

5. Cookies and Similar Technologies

We may use essential cookies that are necessary for functions such as shopping-cart operation, security, checkout and account functionality.

We may also use analytics, preference or advertising technologies where permitted.

Where required by applicable law, non-essential technologies should not be activated until the appropriate consent has been obtained.

You can manage available cookie choices through the Cookie Preferences or Your Privacy Choices function provided on our website.

Withdrawing consent does not affect processing that occurred lawfully before withdrawal.

6. Advertising and Marketing

If you subscribe to marketing communications, we may use your contact information to send product news, offers or other promotional communications.

You can unsubscribe from promotional emails by using the unsubscribe option included in the message.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications regarding your purchases.

Depending on your location, you may also have rights concerning personal information used or shared for targeted advertising. Where required, available privacy-choice mechanisms will be provided through the website.

7. When We May Disclose Information

Personal information may be disclosed to:

Shopify; payment providers; fulfillment providers; shipping carriers and logistics partners; technology and hosting providers; analytics or advertising providers where legally permitted; professional advisers; authorities where disclosure is legally required; or parties involved in a legitimate business reorganization or transfer.

We do not disclose personal information simply for unrelated purposes inconsistent with this Privacy Notice.

8. International Processing

Because Elynoiva operates an international online store and works with service providers in different locations, personal information may be transferred to or processed in countries other than the country where you live.

Where applicable law requires specific safeguards for international transfers, we will rely on legally recognized transfer mechanisms or other available safeguards as appropriate.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining customer-service records, preventing fraud, resolving disputes and complying with accounting, tax and other legal obligations.

Retention periods may therefore vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable law.

10. Security

We use reasonable administrative, organizational and technical measures intended to protect personal information.

No website, network or electronic transmission can be guaranteed to be completely secure. Customers should avoid sending passwords, complete card information or other highly sensitive information through ordinary email.

11. Your Privacy Rights

Depending on where you live, applicable law may give you rights to:

request access to personal information; request correction of inaccurate information; request deletion; obtain a portable copy of certain information; object to or restrict certain processing; withdraw consent where processing is based on consent; opt out of certain targeted advertising or data-sharing practices; or submit a complaint to an appropriate privacy authority.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, email service@elynoiva.com.

We may need to verify your identity before completing a request.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

12. Children

Elynoiva is not directed to children who are legally unable to enter into online purchase transactions independently.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If you believe a child has provided personal information improperly, contact us so that we can review the matter.

13. Third-Party Websites

Our website may contain links or integrations operated by third parties.

Their privacy practices are governed by their own policies. We encourage customers to review the privacy terms of third-party services before providing information to them.