Return Policy

Last updated: September 10, 2026

We want customers to understand the return process before making a purchase. This policy explains when an Elynoiva order may be returned, how a return is requested and how refunds are handled.

Elynoiva is owned and operated by Nanjing Maihuitang Technology Co., Ltd.

1. Return Window

Eligible products may be returned within 30 calendar days from the date the order is delivered.

A return request must be submitted within this period.

2. Return Eligibility

To qualify for a preference-based return, an item should normally be:

unused and not worn beyond what is reasonably necessary to inspect it; in materially original condition; returned with the original components and accessories; and accompanied by sufficient order information to identify the purchase.

Where a product includes hygiene-protective or sealed packaging, that protection should remain intact for a preference-based return unless opening it was reasonably necessary to identify a defect.

3. How to Request a Return

Before returning anything, email:

service@elynoiva.com

Please provide:

your order number; the item you want to return; the reason for the request; and photographs or video where the item is damaged, defective or incorrect.

Our team will review the request and provide instructions where the return is eligible.

4. Return Address

Do not send products to the company registration address without authorization.

Our return-processing location may differ from our registered business address and may depend on the product and fulfillment location.

After your return is approved, customer support will provide the correct return warehouse address and instructions.

Unauthorized returns sent to another address may cause delays in identification and processing.

5. Return Shipping Costs

For a preference-based return, including a change of mind or ordering the wrong item, the customer is generally responsible for reasonable return shipping costs.

If an item arrives damaged, defective, incorrect or materially different from the product ordered, contact us before returning it.

Where the problem is attributable to us or our fulfillment process, we will provide an appropriate refund, replacement or return solution without requiring the customer to bear the related return cost.

6. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you discover a problem, contact us as soon as reasonably possible with your order number and supporting photographs where appropriate.

Depending on the circumstances, we may offer:

a replacement, a refund, a partial refund where appropriate and accepted by you, or another reasonable resolution.

7. Non-Returnable Situations

A return may be declined where:

the return request is submitted outside the applicable return period; the product has been materially used, altered or damaged after delivery for reasons unrelated to a product defect; essential components are missing; or the product was clearly identified before purchase as non-returnable where such restriction is permitted by applicable law.

A discounted price alone does not automatically make an otherwise eligible product non-returnable.

Nothing in this section limits mandatory consumer rights relating to defective or incorrectly supplied goods.

8. Refund Inspection and Processing

After an approved return reaches the designated return location, we will inspect it.

If the refund is approved, Elynoiva normally issues the refund to the original payment method within 5–10 business days after receipt and inspection.

Your financial institution may require additional time to post the funds.

Shipping charges originally paid are generally not refundable for preference-based returns unless otherwise required by applicable law or confirmed by us.

9. Refunds Without a Return

In some circumstances, we may determine that a return shipment is unnecessary.

If so, customer support will confirm the available resolution in writing. Please do not discard an item until instructed to do so.

10. Exchanges

We do not guarantee direct inventory exchanges for every item.

Where an exchange is appropriate and stock is available, customer support will explain the available process. Otherwise, a return and separate new purchase may be recommended.